Frequently asked questions

Jersey sizing


Jersey sizing is based on the three measurements on the diagram below. If you have a favourite jersey at home then we recommend you pull it out, lay it flat and measure. The measurement for A is taken 2.5 cm below the armpit seam.




Exchanges and returns


Need to exchange or return something? No problem.

We’ll accept exchanges or returns within 30 days from the date of purchase provided the item is unworn & unwashed, has the original tags attached and is in the original packaging. Please email us at hello@rawgear.com.au if you need to exchange or return an item.




Shipping


Within Australia Auspost Standard (approx 3-6 days) Orders under $120: $9.50 flat rate Orders $120 or over: FREE Express post (to available locations): $15 flat rate To New Zealand International Air (approx 7-9 days) Orders under $150: $20 flat rate Orders $150 or over: FREE USA & rest of the world International postage AU$30 flat rate Orders $200 or over: FREE




Is your gear available in stores?


Our gear is available exclusively online via our website or at selected bike events. We don’t have plans to have it in any stores at this stage but you never know!

Follow us on Instagram or Facebook to keep up to date with any bike events we'll be at in 2020!




What if the item I want is sold out in my size?


If you select a size that is out of stock a "Notify When Available" button will appear. Fill in your email address and we'll let you know when this item is back in stock.




Who is behind raw gear


Two women named Ange and Cindy. They enjoy riding regularly both on the road and on the MTB trails around Canberra with friends. They don’t particularly like hill climbs but enjoy the downhills and don’t consider themselves to be particularly fit nor skinny but they love to ride.

Behind them is a female led crew from our logo designer to our photographers to our models and graphic designer. raw gear is by women for women.




How do I contact raw gear?


The best way to reach us is via our form at the bottom of the Contact Us page or by emailing us at hello@rawgear.com.au.




Where are you located?


We are located in Canberra, Australia.




Do you have bike shorts?


We do! We have both bike shorts and bib knicks available. Our bib knicks, Wink shorts and Cordy shorts come with an Italian performance chamois (cycling pad) designed to keep you comfortable on rides up to 6 hours. All our other shorts come with a chamois designed for shorter rides of up to 2 hours. All chamois are a women's specific design.




I have a different question, how can I ask it?


Email us your question at hello@rawgear.com.au and we'll get back to you.




I placed an order but haven't received a confirmation email, why not?


Our system automatically sends an email when you place your order and another when we ship your order. If you haven't received an email please do the following: 1. Check your Junk folder in your email, it could be there. 2. If it is not in your Junk folder please email us at hello@rawgear.com.au It is surprisingly common for there to be a typo in the email address entered on the order. This will prevent any emails about the order from reaching you. We can correct it if you let us know via email.