Frequently asked questions
Jersey sizing is based on the three measurements on the diagram below. If you have a favourite jersey at home then we recommend you pull it out, lay it flat and measure. The measurement for A is taken 2.5 cm below the armpit seam.
Exchanges and returns
Need to exchange or return something? No problem.
We’ll accept exchanges or returns within 30 days from the date of purchase provided the item is unworn & unwashed, has the original tags attached and is in the original packaging. Please email us at email@example.com if you need to exchange or return an item.
Is your gear available in stores?
Our gear is available exclusively online via our website or at selected bike events. We don’t have plans to have it in any stores at this stage but you never know!
Follow us on Instagram or Facebook to keep up to date with any bike events we'll be at in 2020!
What if the jersey I want is sold out in my size?
If you’d like to drop us a line at firstname.lastname@example.org with your email address, we’ll be happy to let you know as soon as we have it in stock again.
Who is behind raw gear
Two women named Ange and Cindy. They enjoy riding regularly both on the road and on the MTB trails around Canberra with friends. They don’t particularly like hill climbs but enjoy the downhills and don’t consider themselves to be particularly fit nor skinny but they love to ride.
Behind them is a female led crew from our logo designer to our photographers to our models and graphic designer. raw gear is by women for women.
How do I contact raw gear?
The best way to reach us is via our form at the bottom of the Contact Us page or by emailing us at email@example.com.
Where are you located?
We are located in Canberra, Australia.
Do you have bike shorts?
We do! Our road riding models tested out our bib knicks and told us they were really comfy.
I have a different question, how can I ask it?
Email us your question at firstname.lastname@example.org and we'll get back to you.
I placed an order but haven't received a confirmation email, why not?
Our system automatically sends an email when you place your order and another when we ship your order.